Art939 takes the privacy of every member seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. You have the right to know what happens with your data.
Last Updated: 1 January 2026We ensure your personal data is handled in a transparent, secure, and responsible manner at all times.
All data transmitted between your device and art939's servers is protected by 256-bit SSL encryption — the same security standard used by leading financial institutions. Your data cannot be intercepted by third parties while in transit.
Art939 is fully compliant with Malaysia's Personal Data Protection Act 2010. We only collect necessary data, obtain clear consent before processing, and give you full rights to access, correct, and delete your data.
Art939 never sells, rents, or discloses your personal data to advertisers or unrelated third parties. Data sharing only occurs with service partners bound by strict confidentiality agreements, or when required by Malaysian law.
The KYC (Know Your Customer) process at art939 is conducted through fully encrypted channels. Your identification documents are stored on strictly access-controlled servers and can only be accessed by authorised personnel for verification purposes.
We only retain data for as long as necessary to fulfil service requirements and legal obligations. Once your account is closed and the mandatory retention period expires, your data will be securely deleted in accordance with established procedures.
The art939 customer support team is ready to help you manage your privacy rights at any time. Whether you wish to access, correct, or request deletion of your data, we will process your request within the timeframe required by PDPA.
This document explains in detail how art939 (art939.net) manages your personal data as a member of our platform. Please read this document carefully in its entirety. By registering or continuing to use the art939 platform, you confirm that you have read and agreed to this Privacy Policy.
Art939 is an online betting and gaming platform operating in Malaysia via art939.net. We understand that your trust depends not only on the security of your funds, but also on the security of your personal information. That is why we treat privacy protection as a serious business priority, not merely a legal obligation.
This Privacy Policy applies to all users who visit, register with, or use any part of the art939 platform — including the main website, mobile app, and all related services. This Policy is to be read together with art939's Terms and Conditions, which form part of the full agreement between you and us.
We are committed to ensuring that the processing of your personal data always complies with Malaysia's Personal Data Protection Act (PDPA) 2010, as well as international data protection best practices. If you have any privacy-related questions not addressed in this document, please contact our data protection team via live chat or email at [email protected].
Art939 only collects personal data that is strictly necessary to provide safe, quality, and legally compliant services. The following are the categories of data we collect:
We use collected data for specific and legitimate purposes only. art939 will never use your data for purposes not listed below without obtaining your additional consent:
| Processing Purpose | Type of Data Used | Requirements |
|---|---|---|
| Registration & Account Verification | Identity, contact details, account | Mandatory |
| Deposit & Withdrawal Processing | Financial, identity | Mandatory |
| KYC Verification | Identity, supporting documents | Mandatory (first withdrawal) |
| Fraud Protection & Security | Technical, usage, identity | Mandatory |
| Customer Support | Contact details, account history | Mandatory |
| Responsible Gaming | Usage, betting history | Mandatory |
| Promotions & Personalised Offers | Usage, preferences | Optional (opt-out available) |
| Analytics & Platform Improvement | Technical, usage (anonymised) | Preferences |
| Legal Compliance | All related categories | Mandatory (legal requirement) |
Under Malaysia's PDPA 2010, art939 processes your personal data on the following legal bases depending on the purpose of processing:
Art939 does not sell or rent your personal data to any third party for commercial purposes. However, in the course of delivering our services, we may share data with the following categories of recipients:
We share necessary data with service providers that help us operate the platform, including payment processors and financial gateways (FPX, Touch 'n Go eWallet, Boost, ShopeePay), licensed gaming software providers, customer service platforms, and secure cloud computing service providers. All these service providers are bound by data processing agreements that require them to protect your data to a standard equivalent to our own.
Art939 may disclose your personal data to the relevant authorities when required by Malaysian law, including the Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), or a court of competent jurisdiction. We will endeavour to notify you of any such disclosure request unless prohibited from doing so by law.
If art939 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via a clear notice before your data is transferred and becomes subject to a different Privacy Policy.
Art939 retains your personal data for as long as necessary for the purposes stated in this Policy, or as required by Malaysian law. In general, active account data is retained for the lifetime of your account. After account closure, financial and transaction data is kept for a minimum of 7 years in line with Malaysian legal requirements for financial records. Data for AML monitoring purposes is retained for a minimum of 6 years. Once the retention period expires, your data will be securely deleted using industry-approved methods.
We implement multiple layers of technical security to protect your data, including:
Access to members' personal data within art939's internal environment is restricted to staff who require it to perform their duties. All access is recorded in audit logs that are reviewed on a regular basis. Staff who handle sensitive data are required to undergo periodic data protection training.
Art939 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:
These cookies are essential for the platform's core functions and cannot be disabled. They include session authentication cookies that keep you securely logged in, security cookies that detect and prevent fraudulent activity, and cookies that store your language preference and basic platform settings.
These cookies help us understand how users interact with our platform — which pages are most popular, where users encounter difficulties, and how we can improve. Data collected is anonymised and cannot be used to personally identify any individual.
These cookies save your preferences such as language, display theme, and game settings so your experience is more comfortable each time you return to the platform. You can delete these cookies through your browser settings, though doing so may affect some platform functions.
Under Malaysia's PDPA 2010 and international data protection best practices, you have the following rights regarding your personal data held by art939:
You have the right to obtain a copy of all personal data we hold about you. Access requests will be processed within 21 working days.
If your data is inaccurate or incomplete, you may request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You may object to the processing of your data for direct marketing or profiling purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while your request is under review.
The art939 platform is an adult service restricted to individuals aged 18 years and above only. We do not intentionally collect, process, or store personal data from minors.
If we discover or are made aware that personal data of a child has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the associated account. If you believe a child has registered on our platform, please notify us immediately at [email protected].
In the course of operating our platform, your personal data may be stored or processed on servers located in countries other than Malaysia, particularly in the context of cloud computing services and international gaming software providers.
When your data is transferred outside Malaysia, we ensure adequate protections are in place through recognised data transfer mechanisms, including standard contractual clauses that require recipients to comply with data protection standards equivalent to Malaysia's PDPA, and ensuring that data transfers only occur to countries with adequate data protection frameworks or those that have received recognition from the relevant authorities.
By using the art939 platform, you consent to the transfer of your personal data to other countries for the purposes stated in this Privacy Policy, subject to the protections described above.
Art939 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Each new version will take effect on the date stated at the top of this document.
For changes deemed material — such as changes to how we use sensitive data or the introduction of new processing categories — we will proactively notify you via a prominent notice on the platform or through your registered email. For minor changes such as spelling corrections or text clarifications, we may not send a separate notice, but the updated date at the top of the document will be revised.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the art939 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way art939 handles your personal data, please do not hesitate to contact us through the following channels:
We are committed to responding to every privacy enquiry within 3 working days, and will resolve any issues within a reasonable timeframe depending on the complexity of the case. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.